|S.No.||RFP Page No. / Para: reference|| Clarification required:||Answers|
|1.||P-3||Is 3 references to be submitted with the Profile?||References are to be given with the organization profile as required under Pre-verification Para I.1.|
|2.||P-3-Note 2||Is Declaration – annexure F to be submitted with the Profile?||Declaration Annexure F is to be provided along with the Technical bid document.|
|3.||P-3-II-2 (Also 44-XXI.26.)||Is this bid for Visa support services only in Kabul or additional Centers in Consulates to be provided?||RFP is only for Kabul|
|4.||P-7 g (also p-23 b.)||Is personnel proposed to be hired their Names /CVs –full details are to be provided with the Bid/ in the RFP or it can be submitted after winning the contract & before signing the contract? However positions & their structure will be provided in the RFP.|
Please refer to Mandatory Criteria Para V.7.g. The bidding company must provide documentation to show that it has personnel of adequate qualifications for key positions in the IVAC. The details of the proposed key personnel and their experience record must be provided.
|5.||P-8 m (also p-24 k.)||ISO certifications like ISO-9001-2008 & ISO-27001-2013 is not possible to get in the short time as no Afghan companies have ISO certification. Can this be provided after winning the contract within 3 months of signing the contract? Otherwise it will be discrimination to the Afghan Companies.||Please refer to Mandatory Criteria under IV.8.m.|
The Bidding Company should have ISO-9001-2008(or equivalent) certification for quality management and ISO-27001-2013(or equivalent) certification for IT related services and ISO 23026-2015(or equivalent) for website quality certification.
ISO 23026-2015(or equivalent) for website quality certification can be submitted to the Mission within three months from the date of award of Contract.
|6.||P-8 o 9 also p-38 21-1)g||Can Bid Security Deposit be in the form of Bank draft/ Cash order/ Bankers Cheque from Banks in Afghanistan and it should be in favor of whom?||Please refer to Mandatory Criteria Para V.8.o. The bid security of USD 50,000/- can be provided as Bank Draft / Bankers Cheque from banks in Afghanistan and it should be in favour of Embassy of India, Kabul.|
|7.||P-11 c||UNCPI- UN Consumer Price index of Afghanistan is not available? Please guide.||If UNCPI-UN Consumer Price Index for Afghanistan is not available then in the Technical Bid it may be mentioned so.|
|8.||P-18 g-iii)||Biometric & Facial enrolment Hardware specification should be provided?||Please refer to Annexure B detailing Technical specifications with regard to Hardware for Biometrics enrollment.|
|9.||P-20-21 X.13.a-c||Bank guarantee proforma/ format only one provided but not for other Guarantees as per 13.a & c.||Please refer to Annexure H – Bank Guarantee. Same format may be used for execution of all Bank Guarantees as per RFP.|
|10.||P-22 c.||Minimum Graduate qualification be clarified? Is it 12th pass graduates (10+2) or Degree holder graduates (10+2+3)?||Bachelor Degree i.e. 10+2+3|
|11.||P-29 k.||Pre Bid conference; for attending the same- Is details of 2 representatives be sent to whom to get the invitation or what is the procedure & where to attend?||Pre-bid conference would be held at the Embassy of India, New Chancery, Near German Embassy, Wazir Akbar Khan, Kabul on March 3, 2015 at 10 a.m.|
|12.||P-37 e.i||Can as additional services may add Air ticketing facility?||Details of the permitted Value Added Services in IVAC been mentioned under Para XI.14 of the RFP.|
|13.||P-65 annexure D –III-2.||Number of Centres to be specified by the Mission. Please inform the Number of Centres& in which cities besides Kabul.||Please refer to Corrigendum issued on February 25, 2016 to the RFP for Outsourcing of Visa Services dated February 23, 2016.|
|14.||P-65 annexure D –III-3.||Size of the Centres- area & layout to be specified by the Mission. Please inform the Size of the Centres- area & layout.||Please refer to Corrigendum issued on February 25, 2016 to the RFP for Outsourcing of Visa Services dated February 23, 2016.|
|15.||P-65 annexure D –III-4.||Number of Staff specifying the work to be handled -to be specified by the Mission. Please inform the staff requirements per Centre & expected Visa applications at each Centre.||Please refer to Corrigendum issued on February 25, 2016 to the RFP for Outsourcing of Visa Services dated February 23, 2016.|
|16.||P-65 annexure D –III-5.||Number of counters specifying the work to be handled - to be specified by the Mission. Please inform the same.||Please refer to Corrigendum issued on February 25, 2016 to the RFP for Outsourcing of Visa Services dated February 23, 2016.|
|17.||P-57 Section A e||Local Zoning Regulations be provided?||Please refer to Corrigendum issued on February 25, 2016 to the RFP for Outsourcing of Visa Services dated February 23, 2016 – Annexure D.III.1 – Location of the service Centre should be in a reputed area with convenient accessibility and proximity to the Mission i.e. within 5 kms radius. The Centre must be permissible under local zoning laws and in a secure area.|
|18.|| ||Can Travel Company will be bidder with turnover prescribed but net worth will be counted of the Parent Company||Please refer to Eligibility Conditions under Para IV.6.iii & iv – Bidding company should have a minimum net worth equivalent of USD 5 million and the average turnover of the bidding company should be at least USD 5,00,000/-|
Local partner company does
not have the mandatory criteria of doing a minimum number ofapplications.
|With regard to eligibility criterion attention is invited to RFP published on 23.02.16 Para IV.6 especially IV.6.i and mandatory criteria given under Para V especially Sub-Para V.8.a.|
|20.|| ||The number of security guards mentioned in the corrigendum for the centre are 10 nos. Would this need to be armed security guards?||Security Guards deployed should be armed.|
|21.|| ||What will be the roll out date for L1?||Date for commencement of operation by new IVAC is June 1, 2016.|
|22.|| ||What is the expected date for the Technical & Financial results?|
Tentative date for announcement of Technical bid result is April 3, 2016.Tentative date for announcement of financial bid result is April 9, 2016.
|23.|| ||Across all countries there is a huge requirement for express visa’s. This is communicated by the customers itself. Such services need to be approved at the time of the tendering process. Will express visa’s be serviced by the partner?||Emergency visa services such as medical emergency visa services would be handled directly by the Embassy. Permitted value added services at IVAC is mentioned at Para XI.14.a of the RFP published on February 23, 2016.|
|24.|| ||Quite a few high profile customers walk in at the IVAC for biometric enrollment. Such applicants need special treatment and services. Which has a cost involved. Will the lounge services be allowed?||No lounge services permitted at IVAC. Permitted value added services mentioned at Para XI.14.a of the RFP|
|25.|| ||Please provide us the volume split month wise for last three years.|
|26.|| ||What will be the servicing hours?||8 am to 6 pm.|
|27.|| ||What is the percentage of applicants submitted by the Travel Agents?||Currently applications are NOT accepted from any travel agents. Ordinarily applicants are required to submit applications themselves in-person at the visa centre as of now. |
|28.|| ||How many travel agents are registered and authorized by the Mission? Please provide list.||No travel agents are registered and authorized by the Mission to accept visa applications. The authorized visa outsourcing agency for the Mission currently is M/s Shahir Travel Agency which operates the IVAC.|
|30.|| ||As mentioned in the RFP, will biometrics be introduced? Will this be for all categories of visas and passports?||Yes, biometrics would be introduced for all categories of visa and passports. However, exemption, if any, would be decided by the Mission in due course.|
|31.|| ||In case of a security incident or a threat will the Embassy pre-intimate the partner? What will be the steps and measures which would need to be taken in such cases.||It is the responsibility of the service provider to secure the premises of IVAC and to look after the security of IVAC personnel/ vehicles. For this they may put in place adequate physical and electronic security measures, and also should deploy required number of trained armed security guards. In case any specific information regarding security threat against IVAC or its personnel or its vehicle is available with the Mission, it would be shared immediately with the service provider. On receipt of any security threat to IVAC/ IVAC Vehicles or its personnel, service provider may adopt necessary measures in consultation with local security agencies and local government authorities.|